We know that great customer engagement translates into great customer experiences, which leads to happier, loyal customers who not only spend more, …
Creating a seamless, individualised experience across all communication channels is not easy when each is owned and managed by different areas of …
today, organizations need to continually focus on improving customer experience if they want to remain relevant, competitive and ultimately successful. This means …
Digital transformation was accelerated as an imperative by recent events. Businesses were forced to become more digitally enabled, so they began adopting …
s your organisation making the necessary changes to meet the needs of today’s digital-savvy consumers and in turn, delivering the exceptional experiences …
Traditional insurers today are fighting for their customers’ attention. Competition is rife, as tech-centric startups are simply better at meeting and adapting …